Are Wakepilot Charter rates per person?
No. Wakepilot’s published rates are for the entire boat. It’s all yours. Think of our Wakeboard and Surf Osoyoos experience like a boat charter. We will not add other guests to your booking. The number of participants/passengers is limited only by vessel capacity so bring the whole gang, even if they just want to watch! Unlike most marina/rental agencies, our rates also include fuel. Compare our rates to similar offerings in Kelowna and our rates are $100 less per hour including fuel! And you get a professional coach/driver!
What is your cancellation policy?
CANCELLATION AND RESERVATION POLICIES
Wakepilot is the most popular on-water attraction in Osoyoos. In large part this is because all of our packages are exclusive, reservations-only private charters. We will not add anyone to your booking once you make it. To ensure that each and every visitor to Osoyoos has a chance to enjoy the Wakepilot Experience and the excitement that our packages offer, we adhere to the following cancellation policy:
Once you receive a confirmation your reservation is guaranteed.
Time and date changes subject to availability.
More than 48 hours prior to excursion date – 100% refund
Cancellations within 48 hours (forfeiture of deposit or full payment if fully paid in advance)
No shows – no refund
Changes to your reservation or cancellations can be requested via email or by calling us at (250)495-4195.
Weather or Mechanical Considerations:
Osoyoos’ reputation for consistent great weather is well-deserved and cancellations or delays due to weather are rare. Mechanical issues with Wakepilot vessels are even more rare as our boats are never more than two years old. However, in the rare event that there is a mechanical issue with a boat that renders it unseaworthy, convective weather (thunderstorms with lightening in the area), extremely high winds, or other unsafe condition; guests will be refunded the full amount if the session is cancelled in its entirety OR refunded for the portion of the session that is lost if cancelled part way through the session.
Wakepilot staff exclusively will make all decisions relating to cancellations for weather, mechanical, or other safety issues. Sessions can be rescheduled subject to availability.
Charges to your Card
Your credit card will be charged as soon as your Wakepilot Experience can be confirmed – this is normally immediately upon checkout.
FOR MOTORIZED RENTALS (BOATS AND SEADOOS):
A damage deposit will be preauthorized on your card for $1,000. Please bring your credit card with you even if you have prepaid. This is not a charge and it will be removed upon your return with the undamaged vessel(s). Any damages caused to the vessel(s) or other property is the responsibility of the renter and the credit card will be charged for the amount of the repairs.
The Waiver and Rental Agreement will be attached to the confirmation email. Wakepilot staff will review the waiver and rental agreement with you and walk you through the safety checklist at the time of arrival. You will also have an opportunity to inspect the vessel for damage before heading out. You do not have to print out or complete the waiver ahead of time unless there is a minor arriving without their parent or legal guardian
FOR CHARTERS (WAKEBOARD AND SURF OSOYOOS):
You do not have to print out or complete the waiver ahead of time unless there is a minor arriving without their parent or legal guardian but it is a time saver in all cases. Be sure to complete all fields on the waiver.
MINORS ARRIVING WITHOUT THEIR PARENT OR GUARDIAN FOR ANY WAKEPILOT RENTAL, CHARTER, OR TOUR MUST BRING THE WAIVER AND RENTAL FORM SIGNED BY A PARENT OR GUARDIAN.
Credit Card Safety
We want you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our lessons. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.
If you prefer to speak to someone in person or have any questions that our FAQ page didn’t answer, please call us at (250)495-4195.
Is there an age limit?
There are no age limits with paddle craft. With motorized rentals you must possess a driver’s licence to rent a boat or SeaDoo. With our wakeboard, surf, and ski charters we have had guests as young as four and as old as 80 behind the boat. All of our coaches have the skills and experience to help anyone get up successfully. In all cases, you must have a parent or legal guardian sign a waiver and release of liability on your behalf if you are under 19. There are no exceptions to this policy.
Does Wakepilot rent boats?
Yes, we have boats and personal watercraft available for rent. Prices include fuel and lifevests. Boards, skis and tubes are available to rent. We also have “charters” where you get a driver who is also your coach (Wakepilot coaches compete at the national level and have the skills to actually be called a “coach”). Because all of our charter packages are private, you get a boat to yourself for the time you book. Our charter rates also include fuel as well as boards, skis, surfers, vests, etc. If you are new to boating and towed watersports, Wakepilot is by far the safest and most hassle-free option around.
I’ve never been wakeboarding or waterskiing. Is Wakepilot for me?
Absolutely, YES! In fact, there is no better way to be introduced to towed watersports than in the capable hands of Wakepilot staff. We have the best boats and equipment on the lake, but more importantly our staff have the skills and experience to teach every level of rider. If you are thinking of renting a boat and teaching the kids to ski or wakeboard with little to no experience yourself, please consider coming out on a Wakepilot charter first. THINK OF THE CHILDREN! Seriously, if you want a safe and hassle-free experience on the water, the decision is obvious. Your chances of succeeding go up exponentially with Wakepilot and you do it in style – in a brand new top-of-the-line wakeboard boat. If you want to head out on the lake with the family, wind in the hair with you at the helm – well we can take care of that too with one of our rental boats.
How much time should I book?
A good rule of thumb is 30 minutes per rider. For example, if you are a family of four and only the kids are going to get in the water behind the boat, then an hour is a good place to start. If you are a group of eight friends and everyone is participating, we would suggest four hours. This rule of thumb can be adjusted up and down according to experience level. You may want to allow slightly more time if you are new to towed watersports. Likewise, a group of experienced riders may not need 30 minutes per person. Something to keep in mind is most people want more time not less. There’s nothing we hate more than having return to the dock for our next group when you are just getting the hang of it!
Can Wakepilot pick us up at our waterfront property?
Wakepilot can pick up at the following waterfront properties for watersports charters:
Casa Del Lago
Casa Del Mila Oro
Desert Sunrise (Town) Marina (Watermark guests)
Island View RV Resort
Nk’Mip RV Park (Spirit Ridge guests)
Safari Beach Resort
Village On the Lake
If booking online, simply specify your desired pick up spot upon checkout. If booking by phone, just let our concierge know you are staying at one of these properties and we will come to you!
Can I surf if I’ve never wakeboarded?
We strongly suggest you wakeboard first. The mechanics of getting up on a wakeboard is very similar to a wakesurfer. Because your feet aren’t strapped in to the surfer, it is more challenging to get up on. If surfing is your goal, wakeboard first, then we’ll move you onto surfing just as soon as you’re proficient at getting up on the wakeboard. The good news is surfing is easy behind Wakepilot boats. Our G-Series Nautiques are new every year from our sponsor, Wizard Lake Marine, and incorporate the latest wave-generating technologies. These wakes are HUGE and easy to ride for all levels.